Terms & Conditions

Overview

This website is operated by: VAHINA LTD trading as Sintimity (“we”, “us”, “our”).

Contact email: contact@sintimity.com

By accessing our website and/or placing an order, you agree to be bound by these Terms & Conditions (“Terms”), together with any policies referenced herein, including our Shipping Policy and Returns & Refunds Policy.

These Terms apply to all users of the site, including browsers, customers, suppliers and contributors of content.

If you do not agree to all of these Terms, you must not access the website or use our services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.

---

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country of residence.

You may not use our products for any unlawful or unauthorised purpose or in violation of any applicable laws or regulations.

A breach of these Terms may result in immediate termination of your access to our services.

---

2. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

Your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transfer.

You agree not to copy, duplicate, sell or exploit any portion of the Service without our express written permission.

---

3. Products & Availability

Certain products may be available exclusively online and are subject to availability.

All purchases are subject to our Returns & Refunds Policy.

Product images are for illustrative purposes only. Colours and appearance may vary depending on your screen or device.

We reserve the right to:

• limit sales by person, household or geographic region
• discontinue any product at any time
• modify product descriptions or prices without prior notice

---

4. Sizing & Fit Disclaimer (IMPORTANT – LINGERIE)

Customers are responsible for selecting the correct size and fit when placing an order.

We provide size guides and product descriptions for guidance only. We cannot be held responsible for incorrect sizing choices made by the customer.

Returns due to incorrect sizing are subject to our Returns & Refunds Policy.

---

5. Orders, Billing & Payment

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, technical issues or suspected fraudulent activity.

If an order is cancelled after payment has been taken, a full refund will be issued.

You agree to provide current, complete and accurate account and payment information for all purchases made on our website.

---

6. Delivery, Risk & Title

Delivery times are estimates only and are governed by our Shipping Policy.

Risk of loss or damage to the goods passes to the customer upon delivery to the address provided at checkout.

Ownership (title) of the goods shall pass to the customer only once full payment has been received and confirmed.

---

7. Third-Party Services

We may provide access to third-party tools or links.

We are not responsible for the content, accuracy or performance of any third-party websites or services.

Use of third-party services is at your own risk.

---

8. Intellectual Property

All content on this website, including text, images, logos and branding, is the property of VAHINA LTD or its licensors and is protected by intellectual property laws.

Any unauthorised use is strictly prohibited.

---

9. User Submissions

Any feedback, suggestions or content submitted to us may be used without restriction or compensation.

We reserve the right to remove content that is unlawful, offensive or inappropriate.

---

10. Personal Information

Your personal data is governed by our Privacy Policy.

---

11. Errors & Inaccuracies

We reserve the right to correct any errors, inaccuracies or omissions and to cancel orders if any information on the website is inaccurate at any time.

---

12. Prohibited Use

You may not use the website for:

• unlawful activity
• infringement of intellectual property rights
• harassment, abuse or discrimination
• transmission of malware or malicious code
• fraudulent behaviour

Violation of this section may result in termination of your access to the service.

---

13. Limitation of Liability

We do not guarantee uninterrupted or error-free access to the website.

To the maximum extent permitted by law, VAHINA LTD shall not be liable for any indirect, incidental or consequential damages arising from your use of the website or purchase of products.

---

14. Indemnification

You agree to indemnify and hold VAHINA LTD harmless from any claims, losses, damages or legal fees arising from your breach of these Terms or misuse of our services.

---

15. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to strikes, courier disruption, natural disasters, pandemics or technical failures.

---

16. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

---

17. Company Information & Contact

Email:  contact@sintimity.com

WhatsApp Support: +44 7892 880441

Sintimity is a UK-registered company (Vahina Ltd).

Registered office :
128 City Road, London EC1V 2NX, United Kingdom.

Sintimity is an independent online boutique based in the United Kingdom.