Shipping Policy

Delivery Area

At this time, we deliver within the United Kingdom only.
International shipping is not currently available.


Shipping Costs

We offer a flat-rate tracked delivery service:

  • £5.00 – Standard Tracked Delivery (UK)

The final delivery charge will be displayed at checkout before payment is completed.


Delivery Services

Orders are shipped using trusted UK courier services through our fulfilment partner.
Carriers may include, for example:

  • Royal Mail (Tracked services, Special Delivery, etc.)
  • DPD (UK Next Day, where available)

The exact service used may vary depending on the size and destination of your order.


Dispatch Time

Orders are usually processed within 1–3 working days after payment has been confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details (where applicable).


Estimated Delivery Time

For UK orders, delivery times typically range from:

  • 1 to 5 working days after dispatch, depending on the courier service used and your location.

These timeframes are estimates only and may vary due to factors outside our control, such as weather conditions, courier delays or peak periods.


Tracking

Where a tracked delivery service is used (which is the case for our standard UK delivery), tracking details will be provided once your order has been dispatched.

You can use this tracking number to follow the progress of your parcel online.


Delays & Responsibility

We are not responsible for delays caused by:

  • courier service disruption
  • incorrect or incomplete address details supplied by the customer
  • circumstances beyond our control (strikes, extreme weather, etc.)

Customers are responsible for ensuring that all shipping information is correct at checkout.


Lost or Delayed Orders

If your order has not arrived within the estimated delivery time, please contact us as soon as possible at:

📧 contact@sintimity.com

We will investigate the matter with the courier and provide updates accordingly.


Failed Delivery & Re-Delivery

If a parcel is returned to us due to:

  • incorrect or incomplete address
  • repeated failed delivery attempts
  • refusal of delivery

re-delivery may incur additional shipping charges.


Changes to Delivery Address

Please ensure all shipping information is correct before submitting your order.

Once an order has been dispatched, we cannot guarantee that address changes will be possible.

If you need to request a change before dispatch, contact us immediately at:

📧 contact@sintimity.com

We will confirm whether the change can be made.


Taxes & Customs (UK Orders)

All orders are shipped from the United Kingdom to UK addresses only.

  • No customs duties apply.
  • No import taxes are charged.
  • You will not be charged additional fees upon delivery.

Contact Information

For any delivery-related enquiries, please contact:

VAHINA LTD trading as Sintimity
128 City Road
London
EC1V 2NX
United Kingdom

📧 Email: contact@sintimity.com

SECURE PAYMENT

Encrypted. Protected. Trusted.
Because your trust matters.

TRACKED SHIPPING

Reliable UK delivery.
Handled with care, from us to you.

100% DISCREET DELIVERY

No branding. Total confidentiality.
Your order remains our secret.

Designed to embrace your shape, not restrict it.

Because your body was never meant to be contained.