Shipping Policy

Delivery Area

At this time, we deliver within the United Kingdom only.

International shipping is not currently available.

 

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Order Fulfilment

All orders are dispatched from the United Kingdom.
We do not ship from third-party warehouses outside the UK.

All customers receive a tracking number once the order has been shipped.

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Shipping Costs

We offer a flat-rate tracked delivery service:

£5.00 – Standard Tracked Delivery (UK)

The final delivery charge will be displayed at checkout before payment is completed.

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Delivery Services

Orders are shipped using trusted UK courier services, including:

• Royal Mail (Tracked services, Special Delivery)
• DPD (UK Next Day, where available)

The courier service used may vary depending on the size and destination of your order.

All orders are shipped in plain, discreet packaging, with no reference to the nature of the contents.

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Dispatch Time

Orders are usually processed within 1–3 working days after payment has been confirmed.

Orders placed before 1pm (Monday to Friday) may be dispatched the same working day, subject to availability.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

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Estimated Delivery Time

For UK orders, delivery times typically range from:

1 to 5 working days after dispatch, depending on the courier service and your location.

Delivery times are estimates only and may vary due to factors outside our control, including courier delays, weather conditions or peak periods.

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Tracking

All standard UK deliveries are sent using a tracked service.

Tracking details will be provided once your order has been dispatched, allowing you to follow the progress of your parcel online.

Orders are shipped from our UK fulfilment partners.

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Delays & Responsibility

We are not responsible for delays caused by:

• courier service disruption
• incorrect or incomplete address details supplied by the customer
• circumstances beyond our control (strikes, extreme weather, etc.)

Customers are responsible for ensuring all delivery information is accurate at checkout.

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Lost or Delayed Orders

If your order has not arrived within the estimated delivery time, please contact us at:

📧 contact@sintimity.com

We will investigate the matter with the courier.
Any replacement or refund will be issued only after confirmation from the delivery company.

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Failed Delivery & Re-Delivery

If a parcel is returned to us due to:

• incorrect or incomplete address
• repeated failed delivery attempts
• refusal of delivery

re-delivery may incur additional shipping charges.

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Changes to Delivery Address

Please ensure all delivery information is correct before submitting your order.

Once an order has been dispatched, address changes cannot be guaranteed.

For urgent requests before dispatch, contact us immediately at:

📧 contact@sintimity.com

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Taxes & Customs (UK Orders)

All orders are shipped from the United Kingdom to UK addresses only.

No customs duties apply.
No import taxes are charged.
No additional fees will be payable upon delivery.

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Contact Information

📧 Email: contact@sintimity.com

Sintimity is a UK-registered company (Vahina Ltd).

Registered office :
128 City Road, London EC1V 2NX, United Kingdom.