Sintimity curates luxury lingerie collections from premium European lingerie houses and ateliers. Each piece is carefully selected for its refined craftsmanship, comfort and elegant design. We work exclusively with trusted manufacturers and distributors to ensure authentic, high-quality lingerie for our customers.

To place an order on our online lingerie boutique, simply select your preferred size and style, add the item to your cart and proceed to checkout. Our secure checkout process guides you through each step so you can complete your order with confidence.

For your convenience, Sintimity accepts a wide range of secure payment methods, including major international cards and digital wallets. All transactions are encrypted and processed via certified payment gateways to protect your data.

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Shop Pay
• Google Pay
• UnionPay
• Discover
• Diners Club

Yes. Your payment is protected by SSL encryption and processed through secure payment gateways. Sintimity does not store your full card details, and we follow strict security standards to keep your online purchase safe.

We begin preparing your order shortly after confirmation to ensure prompt dispatch. This means modifications and cancellations are not always possible. If you need assistance, please contact us as soon as possible at:

📧 contact@sintimity.com

Our customer care team will always do its best to help you.

At present, Sintimity offers delivery within the United Kingdom only. We are a UK-focused online lingerie store and work with local carriers to ensure reliable service.

Delivery fees within the UK start from £5.00. The exact shipping cost for your order is calculated and clearly displayed at checkout before you confirm payment.

We partner with trusted national carriers, including:

• Royal Mail
• DPD

Depending on availability, shipping options may include Tracked 24, Tracked 48 and Next Day delivery for your lingerie order.

UK deliveries are typically completed within 1 to 5 working days after dispatch, depending on the shipping option selected and your location.

Yes. For tracked shipping services, a tracking number will be emailed to you once your order has been dispatched, allowing you to follow your parcel until delivery.

You may request a return within 14 days of receiving your order, in accordance with our Return & Refund Policy. We recommend reviewing our full policy before initiating a return to ensure your items are eligible.

For reasons of hygiene and customer safety, certain intimate items cannot be accepted once opened, including:

• Underwear
• Bodysuits
• Hosiery
• Stockings
• Open-front or crotchless garments

All items must be unworn, unopened and in their original packaging to be eligible for a return.

Please contact our customer care team before returning any item:

📧 contact@sintimity.com

Kindly include your order reference, the item(s) concerned and the reason for your return. Once your request is approved, we will provide clear instructions to complete your return or exchange.

A detailed size guide is available on each product page to help you choose the right lingerie size. If you are between sizes, we generally recommend selecting the larger size for optimal comfort and fit.

Different lingerie brands may have slightly different fits and cuts. We advise checking the specific size guide on each product page and referring to the brand’s measurements before placing your order.

We strive to present every lingerie piece as accurately as possible through our product photography. Minor variations in colour may occur due to lighting conditions and individual screen settings.

Yes. Sintimity offers discreet packaging for all orders. Your lingerie will be shipped in plain, unbranded packaging so that the contents remain private.

We use SSL encryption and secure payment gateways to protect your personal and payment information. As a luxury online lingerie boutique, we take data protection and customer confidentiality very seriously.

You may reach us through the contact form on this page for any question regarding products, orders, sizing or delivery. Our team endeavours to respond within 24 to 48 business hours.

For urgent enquiries, you may also contact us directly at:
📧 contact@sintimity.com