Return & Refund Policy
Returns & Refund Policy
Customers have 30 days from the date of delivery to return their order.
At Sintimity, we aim to ensure every customer is satisfied with their purchase.
30-Day Return Policy
We offer a 30-day return policy from the date of delivery.
Eligibility
To be eligible for a return, items must:
- be unused and unworn
- be in original condition
- be in original packaging with all labels
Return Process
To initiate a return, please contact us at:
Email: contact@sintimity.com
WhatsApp Support: +44 7892 880441
Return instructions and the return address will be provided after approval.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
Refunds
Refunds are processed within 7 days after the returned item has been received and inspected.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 24 hours with your order number and photos.
We will provide a replacement or full refund.
Exchanges
We accept exchanges for defective or incorrect items.
Hygiene Notice
For hygiene reasons, items must be returned in unused condition. Items that have been worn, used, or damaged may not be eligible for return.
Contact Information
Contact Information
Email: contact@sintimity.com
WhatsApp Support: +44 7892 880441
Sintimity – Vahina Ltd
128 City Road
London EC1V 2NX
United Kingdom
