In accordance with UK consumer law, customers normally have the right to cancel an order within 14 days.
However, due to the intimate nature of our products and for hygiene reasons, this right does not apply to sealed intimate items once they have been unsealed after delivery.
Hygiene Policy – Intimate Items (IMPORTANT)
For hygiene and safety reasons, we do not accept returns or exchanges on the following items once they have been opened, tried on, or unsealed, unless the item is faulty:
Underwear, panties, briefs and thongs
Hold-ups, stockings and hosiery
Bodysuits and body stockings
Tights and shapewear
Nipple covers
Socks and leggings
Certain corsets and special-order items
This policy is in accordance with UK consumer regulations regarding hygiene-sensitive goods.
Faulty or Incorrect Items (ONLY ACCEPTED RETURNS)
We only accept returns in the rare event that an item is faulty, damaged, or incorrect.
If you receive a faulty or incorrect item, please contact us within 24 hours of delivery at:
If the fault is confirmed, we will offer a replacement or a full refund.
Conditions for Faulty Returns
Returned items must:
Be unused and unworn
Be in original, unopened packaging
Be authorised by us in writing before return
No returns will be accepted without prior written authorisation.
Missing or Lost Parcels
If your order is missing or delayed, please contact us with your order number and tracking details. We will investigate with the delivery company and provide a resolution in accordance with their procedures.
Return Process
Return address will be provided upon approval of the return request.
Refunds
Refunds for faulty items will be processed once the returned item has been received and inspected.
Refunds will be issued using the original payment method within 14 days of approval.
Exchanges
Due to hygiene regulations, exchanges are not offered on intimate items unless the item is faulty or incorrect.
Return Shipping & Fees
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Consumer Rights
This policy does not affect your statutory rights under UK law.
