By placing an order on our website, you confirm that you wish to purchase the selected items and agree to our Terms & Conditions.
Once your order is completed, you will receive an order confirmation email summarising your purchase. Please check this email carefully and contact us immediately if any details are incorrect.
All orders are subject to availability and acceptance by us.
We reserve the right to refuse or cancel any order, including but not limited to cases of:
product availability issues
incorrect pricing or product information
suspected fraudulent or unauthorised transactions
technical errors
If your order is cancelled after payment has been taken, a full refund will be issued.
Pricing & Errors
We take reasonable care to ensure that all prices on our website are correct.
However, in the event that a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to cancel the order and refund any amounts paid, even after the order has been confirmed.
Payments
All payments must be made at the time of placing your order.
Payments are processed securely via our website using encrypted systems and trusted third-party payment providers, including:
Shopify Payments
Stripe
PayPal (where available)
The available payment methods will be displayed at checkout and may change without notice.
All prices are displayed in GBP (£).
Payment Security
We take reasonable steps to ensure your payment details are handled securely.
We do not store your card details on our systems. Payment information is processed directly by our secure payment service providers in accordance with their privacy and security standards.
Ownership of Goods
All goods remain the property of Sintimity until full payment has been received and confirmed.
Failed or Declined Payments
If a payment is declined or fails for any reason, the order will not be processed.
Please contact your card issuer or payment provider if you continue to experience difficulties when attempting to complete your order.
Fraud Prevention
We reserve the right to carry out security checks and to cancel or refuse any order suspected of fraudulent or unauthorised activity.
Governing Law
This policy is governed by the laws of England and Wales.
Contact Information
For any questions regarding ordering or payment, please contact:
